Refunds & Returns

Returns for Small Items
e.g. Fabric, cushions, and small accessories
If you're not happy with your purchase, please follow these steps:

1. E-mail enquiries@LuxurySmartHomeInteriors.co.uk within 14 days of delivery and include your sales order number and the reason for your return and whether you would like an exchange or a refund.

2. We'll send you our returns address

3. Put your parcel back in the post wrapped as securely as possible. We recommend a recorded mail service that's happy to handle packages of all sizes.

Once received, we'll refund you in full. Please note we do not cover the cost of posting back the item unless your item is damaged.

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Returns for Medium & Large Items
e.g. seating, tables and furniture items

1. E-mail  enquiries@LuxurySmartHomeInteriors.co.uk within 14 days of delivery and include your sales order number and the reason for your return. We'll then provide our returns address. As these items are likely to be one-off or bespoke items, there may not be an exchange option.

2. ou can either send the items back to us by post/courier or we can arrange for the items to be collected. Please make sure that the items are in perfect condition and in their original packaging. If we arrange the collection on your behalf, we will charge you the direct cost of the collection of the goods from you back to our warehouse, usually £60. The original delivery charge is non-refundable.